A hotel chatbot can redefine guest experience by engaging guests in unique ways! On the other hand, a hotel mobile application is nifty and can do a lot in terms of guest engagement! But do you know which one is the best for hospitality industry? A chatbot can be deployed on a website or Facebook Messenger and it can start working and understanding guests instantly, thanks to AI and ML. But a hotel app requires rigorous training and hefty amounts of money in testing and development with proper research and analysis. Have a look at our exclusive infographic on mobile apps vs chatbots for hotels and decide yourself which one is your personal favorite!